Pipeline & Conversion Ownership

• Own the lead-to-appointment funnel end-to-end: response time, qualification quality, handover to agent
• Define and enforce conversion standards across the IS team
• Analyse funnel data weekly to identify drop-off points and close gaps
• Build structured lead nurture sequences for cold and warm leads that are not yet ready to transact

• Implement and refine AI voice agents and chat solutions to provide 24/7 lead response and initial qualification.
• Build and maintain automated CRM Action Plans and lead-routing triggers to eliminate manual friction and data entry.
• Continuously audit the lead lifecycle to identify bottlenecks, using AI tools to automate routine follow-ups and lost lead revival.
• Eliminate unnecessary manual work through workflow automation.

• Lead a team segmented into specialized BDR and SDR roles.
• Orchestrate our AI Agents for different use cases
• Use AI-driven call analysis to provide consistent coaching, focusing on emotional intelligence (EQ) and advanced objection handling.
• Ensure seamless, high-context transfers of qualified leads to real estate agents, establishing a trusted advisor status for the team and brand.

• Collaborate with the Marketing and Growth teams to develop integrated nurture systems that warm up leads before they reach Inside Sales.
• Work across our mission teams to ensure that key inside sales and client insights are taken into account throughout key initiatives.
• Provide sales and marketing with real-time conversion dat
• Partner with the Head of AI Strategy & Adoption to leverage AI workflows, voice agents and CRM automations that are made available to your team – you are the key user and feedback loop, not the builder

• Experience: at least 5 years of experience in Inside Sales, Outbound Call Center or Sales Operations, with at least 4 years in a leadership role.
• Education: at least a Bachelor’s degree in Business, Marketing, Technology or equivalent education. Alternatively, equivalent hands-on experience in building outbound and AI-driven sales systems.
• AI & Tech Literacy: Proven ability to implement and manage AI solutions (AI Voice Agents) and complex CRM functionality.
• Systems Thinking: A track record of improving sales processes through technology rather than just increasing call volume combined with an understanding of how to integrate systems.
• High Emotional Intelligence: Ability to coach a team on building trust quickly and navigating complex human emotions in high-stakes real estate transactions.
• Data Proficiency: Comfortable tracking and managing performance through KPIs throughout the sales funnel.

• Background in fast-growing environments is a big advantage
• Experience with AI-Tools and AI platforms
• Prior exposure to Swiss or DACH market
• Academic background from a leading university (ETH, EPFL, HSG, or international equivalent) is a plus – what matters most is demonstrable impact

• AI budget and mandate to build something that matters
• Competitive compensation package
• Five weeks paid vacation plus optional additional unpaid leave
• A team that moves fast, challenges each other, and wins together