Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn.
Full time
Caplena Homeoffice-Coaching, Tacitusstraße, Cologne, Germany
Job details Job Type Full-time Remote Full Job Description Caplena is an award-winning Swiss tech start-up. It is \*the\* AI tool to analyze open-ended feedback, wherever it may come from - helping customers to get from texts to real insights, with ease and in no time. Caplena's vision is to become the single place of truth for feedback, where customer-centric companies go to understand the needs, wishes and pain points of their customers. Having closed our first funding round, we're looking for curious minds who are eager to write world-class software. You will become an integral part of our hands-on & fun team (16 people) and have a big impact on the future development of our software. We are fast-growing with close to 130+ active customers in more than 15+ countries across a multitude of industries including some big names like eBay and DHL. Tasks As part of the backend team, you will work in close collaboration with the founders...