CRM Senior Data Analyst

  • MSC Mediterranean Shipping Company S.A.
  • Geneva, Geneva, Switzerland
  • 08/01/2024
Full time Data Science Data Analytics Data Management Data Governance Data Warehouse

Job Description

CRM Senior Data Analyst

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. Do you recognize yourself?
Then come work with us and be part of MSC’s family.

THE POSITON

MSC Cargo CRM Global Team is seeking a Senior CRM Data Analyst based in Geneva with a strong background in data analysis and experience in Customer Service, Sales projects, and Marketing campaign activities.

The chosen candidate will play a pivotal role in ensuring the success of CRM projects from a customer data perspective, focusing on delivering meaningful analyses, reports and actionable insights to both internal and external stakeholders. He/she will also ensure that all customer data projects are properly addressed and followed through.

YOUR IMPACT

  • Be a key player on ensuring the success of Customer Service transformation, analyzing a vast amounts of data and identifying correlations and patterns to enhance the customer experience, as well as internal operational processes.
  • Lead the business data requirements for the CRM Customer Service tool, ensuring that collected data is meaningful and easily actionable.
  • Proactively propose customer analyses & dashboards to monitor & steer the key aspects CRM
  • Collaborate on CS, sales and marketing stream projects, supporting the Data Leader where needed
  • Work closely with other Data Analysts across the company on joint projects to identify and leverage synergies, as well as to enhance data governance and business knowledge.

YOUR BACKGROUND

  • Self-starting, make-it-happens attitude.
  • Well-structured and organized, able to manage multitasking without dropping quality.
  • Min 4 years in qualified Customer / CRM Data roles.
  • Min. 2 years of qualified B2B CRM experience (nice to have).
  • Knowledge of SQL, Power BI, Python.
  • Solid knowledge on descriptive and predictive analytics.
  • Familiar with Agile.
  • Past experience in managing complex, multi-stakeholders projects.
  • Experience with MSC or competitors’ companies (nice to have).

CONTRACT DETAILS

  • Based in Geneva
  • Full Time
  • Permanent Role
  • Starting ASAP
  • EU citizenship or valid Swiss work permit is required

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.