CRM/BI Associate (m/f/d)

Job details

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.

But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

For our Swiss Entity in Dagmersellen, we are looking for a motivated, team-oriented and proactive individual for the permanent position as

CRM/ BI Associate (m/f/d)

The goal of this role is to act as a business partner to internal clients in (predominantly) Consumers &Trade Marketing pillars and facilitate transitions into the technical side. Responsible for the CRM/BI solution including the interface between ORACLE/SIEBEL and SAP. Support of different departments with KPI business reports, dashboards and ad-hoc analysis. Assurance of the data quality in CRM/BI; loading and validating trade, scanning, customer stock, vending, industry sales and ex-factory data in data cubes.

Your responsibilities:

• Testing of different System upgrades and roll out within the Swiss market in the following areas:
  • CRM (SIEBEL SALES)
  • Business Intelligence (Power BI)
  • DB Systems (MS SQL) including SSIS packages
• Communication of Sales Data using different channels and different mailings
• Assistance of different departments with business analysis, with the creation and maintenance of reports and dashboards and generation of ad-hoc analysis/ reports
• Support in projects in the area of Business Processes through Power Apps or Power Automate like Key Account Projects, Stock management/warehouse handling and Optimization of the interface between Siebel and SAP
• Assure daily business in the area of Siebel Sales and Power BI:
  • Handling the Sales Orders and processing the Daily Sales
  • Loading and validating trade, scanning, customer stock, industry sales, vending and ex-factory data
  • Back up the supervisor and his tasks in case of absence
• Maintenance of the user documentation

Your Profile, Qualifications and Experience:

• Degree in Business Administration or Management Information Systems or similar
• Knowledge in Database-Systems (SQL) as well as CRM and Business Intelligent Solutions (Power BI)
• 2-3 years of business background with some years of professional experience in an international company
• Thorough knowledge of Business Intelligence / Business Objects and profound IT Skills (CRM, Data Management, Dashboard solutions, report generation, etc.).
• Fluency in English, German and French are advantageous
• Proactively solves problems, explores opportunities, and offers alternative solutions.
• Strives for quality
• Encourages and builds two-way communication
• Open-minded and with a can-do attitude
• Takes initiative, reliable and trustworthy team player

We offer an open, multicultural and very dynamic environment with personal development opportunities, very attractive employment conditions and team activities, as well as:

• Possibility to work up to 50% from the Home office
• 40-hour week, at least 5 weeks of vacation, flexible working hours
• In-house canteen (discounted meals) and free soft drinks and coffee
• Free parking lots
• Monthly health insurance allowances for employees and their family members
• Insurance contributions (NBU and KTG) are covered fully by JTI
• JTI pays up to 75% of the pension fund contributions
• 500 CHF Reka Checks (paid out in January each year)
• Maternity and paternity leave (20 weeks) without reduction in salary
• Attractive employee benefits
• Fitness room and various sports and well-being courses

If you are interested to further develop your career and to join a highly professional team with a winning spirit – then we should meet. Please send your application documents (CV, cover letter and work certificates).