Client Data Management Specialist- Service Owner

Description

The Bank’s entire operations are managed by COO Division and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The COO division comprises Operations, Finance, Information Management, Human Resources and Logistics. COO employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.

Mission

Technologist with both functional and technical expertise in the field of WM Client Data management acting as a service owner and managing the priorities and the deliveries of the Client Data team jointly with external business partners

Challenges

The job holder will be the key contact for the client data management transformation projects, liasing with the main stakeholders within the bank (operations, compliance, client management, IT..).

Main responsibilities

As a service owner in the IT department, the successful candidate will partner with the business and IT stakeholders to:

• Manage team priorities aligned with the business

• Plan and manage IT resources, sometimes in partnership with external vendors

• Able to animate workshops with Technical and Business/Support Functions

• Define clear scope, requirements and specifications
• Implement the technical solution respecting the bank’s software lifecycle

Education

• Education: Bachelor Degree
• Technical skills: At ease with Waterfall and Agile methodologies

Experience

• Years of experience: +10 : senior
• Experience required: Ability to monitor and track progress of the activiites rigourously Mandatory experience in the Finance industry Proven experience 10-15 years in the maintenance and implementation of solutions Ability to work with an external vendor Ability to manage technical resources Knowledge of the regulatory environment (EU, Swiss) Ability to bridge the gap between business and technical teams Ability to interact with the business team, understand their needs and prioritze the work of the team Communicate to the business ( deadlines,...)
• Experience in private banking: Mandatory

Language

• English: Fluent
• French: Fluent

Personal skills

• Swiss resident: Mandatory

Team player Proactive Rigourous Strong analytical and problem solving skills Drive, leadership and positive attitude, stress resistant Planning and budget control Excellent verbal and written communication skills Communicate to the business ( deadlines,...) Team player, resourceful and independent

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