Requisition ID: 21113
Region: Europe (HQ)
Contract type: Open-ended contract
Reports to (role)
Data & Analytics Manager
The International Committee of the Red Cross (ICRC) responds to worldwide humanitarian needs through its global network of delegations. The ICRC is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and other situations of violence and to provide them with assistance.
The Resource Mobilization Division (REM) is in charge of coordinating mobilization efforts across the institution to engage with multiple stakeholders ranging from donor governments, multilateral institutions, National Societies, the private sector including corporates, foundations, HNWI, UHNWI and the general public to maintain a sustainable stream of quality income for ICRC’s humanitarian operations worldwide. REM is one of the three divisions reporting to the department of Mobilisation, Movement and Partnerships department.
Within the REM division, the IDC Unit is in charge of income coordination, data management and Donor Care!
Within IDC, the Data Team, composed of 5 team members, is the REM Division’s central hub for data-driven and impactful insights and recommendations, responsible for driving data usage and literacy. We believe in the democratisation of data and advocate a fact-based business approach. We are constantly looking for ways to improve the way we fundraise, combining analysis of internal and external data with the division’s extensive fundraising know-how.
Purpose of the position
The position holder understands the data & analytical needs of REM and delivers data-driven insights and tools, thereby driving data literacy of the REM division. Within their scope, they translate insights into practical recommendations and present these insights to collaborators to enable fact-based decision-making. Working with REM and ICT colleagues, they develop and maintain reporting tools and dashboards and actively support the Data Team. They also provide functional marketing support to the private sector engagement (PSE) fundraising teams.
Internally, interacts with all departments, units and project teams to deliver impactful data-driven insights. This includes the REM Data quality manager, IDC colleagues, REM and MMP colleagues as well ICT teams responsible for Data & Analytics support.
Externally, interacts with external data providers and marketing vendors.
Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
Understands and adheres to the ICRC Code of Conduct
Understands the roles of the components of the International Red Cross and Red Crescent Movement
Respects and observes staff regulations and security rules at all times
Represents the ICRC in a professional manner at all times
Develops and maintains a pleasant and conducive working environment with colleagues and line managers
Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary
Main duties and responsibilities part one
With the lead of the Senior Data & Analytics Manager and in coordination with the assigned REM Units, they enable fact-based decision-making by delivering impactful data-driven insights. They advocate a customer-focused approach to fundraising concentrated on donor-centricity and business processes.
With and across the REM division:
Promotes the use of data-driven insights to improve fundraising effectiveness and efficiency
Assists Heads of Units and Relationship Managers in reflecting on their fundraising performance and provides concrete recommendations based on data to improve it
Coordinates the production of reports, dashboards and insights from business requirements gathering, design and delivery
Maintains and updates existing reports and dashboards
Ensures compliance with established internal and external needs and regulations.
Within REM IDC:
Works closely with IDC Donor Care colleagues to streamline updates to Donor data through data automation, including updates to process documentation
Works closely with the REM Data Quality Manager so that DQ reporting is developed and maintained
Works closely with the other Data and Analytics Managers to ensure that the standard processes in reporting and operational fundraising are enhanced, documented, and adopted.
Main duties and responsibilities part two
With REM PSE markets and PSE Centre of Expertise:
Makes suggestions on the creation of donor segmentation based on donation patterns, demographics, macro-economic and fundraising trends
Suggests and delivers the selection criteria for fundraising campaigns
Promotes the use of A/B tests in fundraising campaigns to understand donor preferences and hence increase fundraising levels
Creates and delivers the output files for third party (printers, telemarketing agencies) for fundraising campaigns
Works closely with the PSE Digital team to design and deliver the donor development programme.
Contributes to the development of the data model and usage of the referential data that supports analysis
Actively seeks new sources of internal and external data and works closely with the ICT team to bring these into the institutional Datawarehouse.
People management responsibilities
No people management responsibilities.
Certifications / Education required
University degree/similar degree in IT
Excellent command of English. Knowledge of French and German is an asset
Excellent computer proficiency (MS Office suite or similar)
Proven understanding of BI tools (Tableau)
Proficient understanding of SQL syntax and relational databases
Programming language (R or python an asset)
Knowledge of statistics applied to business (A/B tests, experiment design) is an advantage
Knowledge of ETL processes is a plus
Professional Experience required
Typically 6 – 9 years’ overall professional experience
Confirmed experience in a similar field (4 years), including 2 years in large international organizations
Ability to efficiently work on multiple tasks and prioritize among objectives and project results
Committed and highly motivated teammate
Creative and innovative thinking in developing solutions to complex business problems
Ability to challenge the way things are done and look at ways to optimize processes; identifies weaknesses in them and proactively propose corrective action to ensure high levels of operational integrity
Attention to detail and accuracy
Organized and methodical. Applies and carry outs agreed standards and ways of working
Well-developed problem-solving skills
Self-motivated and flexible, with the ability to deal with complexity, change and evolving processes, often on short notice
Excellent interpersonal and organizational skills
Ability to interact positively with data users, managers, and other collaborators
Type of contract: Open-ended contract
Activity rate: 100%
Estimated start date: ASAP
Application deadline: Sunday, the 5th of March 2023, 11:59PM GMT
Are you ready for the next chapter of your career? Apply today!
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.