Field Service Engineer Zurich Region

  • Medtronic
  • Zürich, ZH, Switzerland
  • 15/10/2021
Full time Data Science Data Engineering Data Analytics Big Data Data Management Statistics

Job Description

Careers that Change Lives

The advancement of Medtronic medical technologies is providing real patient benefits, while reducing the cost of healthcare for all. Every day, we work to increase adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.

As a Field Service Engineer, you will be responsible to install, operate, maintain, repair and modify equipment on various Medtronic medical equipment. You will perform a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

A Day in the Life

Main responsibilities will include:

  • Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
  • Analyze and evaluate products and related performance
  • Install, upgrade and remove products ensuring coordinative engineering field change
  • Maintain effective customer communications and relations
  • May provide onsite training of customer support personnel
  • Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
  • Provide sales personnel with technical data necessary for the demonstration of products
  • Act as a liaison between sales personnel and customers on technical issues
  • May make technical presentations at sales meetings and customer locations
  • Ability to navigate software-controlled systems
  • Provide technical support over the phone or via remote technology

Must Have: Minimum Requirements

  • Minimum of 2 years relevant experience at the same position
  • Mechatronics knowledge, including Electro-Mechanical Systems, Control Electronics, Digital Control Systems, etc.
  • Understanding of a complex system and the ability to manage and solve problems
  • Knowledge of large capital systems ideally within the Medical environment
  • Able to operate independently, with excellent problem-solving skills
  • Fluent in spoken German and English
  • Strong customer facing communication skills with a customer focused mindset
  • Enthusiastic and fast learner for both new technologies and new environments
  • Creative thinking with owner state of mind
  • Commitment to success and a drive to achieve goals
  • Organized and structured way of working with good planning skills
  • Willingness to work flexible hours

Nice to Have

  • French, Italian language skills
  • Passionate and engaged team player
  • Flexibility and adaptable to challenges and opportunities

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)