Aftermarket Data Analyst

  • Caterpillar
  • Geneva, Geneve, Switzerland
  • 25/08/2021
Full time Data Science Data Analytics Big Data Data Management Statistics

Job Description

Career Area:

Information Analytics

Job Description:

Aftermarket Data Analyst.

This is an ideal role for an experienced Data Analyst looking for the next step in their career or recent Graduate with strong analytical skills looking for an opportunity to begin a long and rewarding career within a Globally recognised brand.

In Aftermarket Analytics, we support services growth by leveraging a data-driven understanding of dealer and customer services behaviors.

The team’s core project – Lens - is a data-driven approach which translates dealer-to-customer aftermarket invoices data (lists of parts) into the actual component and repair which was performed, as well as the most likely piece of equipment which benefited from the repair. This helps to better understand and leverage service (repair/maintenance) customer and dealer behaviors.

The value of this project is determined by its coverage (components and repairs), its quality (accuracy and confidence) and as importantly by its alignment to the services growth agenda. That implies managing a complex network of stakeholders from product groups, component groups, services development teams, distribution (service operations) to sales execution teams and dealerships.

Job Duties

Caterpillar uses quantitative techniques to solve problems. Typical problems include maximizing OPACC through improvements in Inventory Costs, Material Costs, NPI costs, etc; determining the principal drivers of health care costs; recommending the optimal supplier for a part; identifying sales, rental, and service opportunities for Caterpillar dealers; and developing simulation/optimization capabilities to model a new facility or product feature. In addition, analytics professionals also provide assistance to high-profile enterprise-wide projects such as the Engineered Value Chain.

The principal responsibility of this entry level Data Analyst position is to learn and assist: to gain an understanding of Caterpillar’s business, products, systems and procedures; to learn and develop skills which result from the practical application of basic analytical knowledge; and to provide assistance to a project team or others in the work group. Projects will usually be of short duration and work results will affect those working on the same project or assignment. Typically, decisions will impact routine, low risk issues that may affect the project team, suppliers or internal customers.

Key areas of responsibility encountered in this role may include any or all of the following: locating and obtaining data from various internal and external sources; collecting Critical Customer Requirements; applying associated digital technologies; communicating with internal customers, team members, and stake holders; answering routine requests for information; and providing support to the teams on which he or she serves.

Work is closely directed by a project team leader and supervisor, with regular reviews and updates.

The Information Scientist I demonstrates knowledge and ability to handle basic issues independently. He or she demonstrates very good communication skills and initiative, and an emerging knowledge of Caterpillar Inc., its products and services, and its customers.

As Aftermarket Data Analyst , you will be a key contributor to Lens and collaborate with data scientists, data engineers and our partners. Your key priorities will be to interface with business partners to maximize the value we can extract from analytics. That includes and is not limited to partnering with business subject matter experts and translating business requirements in Lens enhancements (repair levels, component coverage), helping our partners to leverage Lens data for their specific use cases, performing analysis/visualization to generate new insights from Lens, investigating and troubleshooting limitations or bugs and determining/executing the appropriate actions with data scientists.

Key Responsibilities:

  • Understand business needs and key decisions criteria
  • Good understanding (or strong interest in learning) the aftermarket ecosystem
  • Interface with end-users to determine business needs and objectives
  • Provide direct assistance to users in using and interpreting software tools and products
  • Provide application support in resolving and troubleshooting problems.
  • Translate business needs and requirements into algorithm solutions

Required Skills & Experience:

  • Bachelor or Master (business/science/engineering)
  • Organized, fast learner, curious and proactive
  • Ability to work with technical & non-technical stakeholders with the ability to take & deliver Analysis & Insight
  • Strong analytical skills: ability to interpret data to solve business issues & vulgarize results for a large and diverse audience
  • Ability to translate business requirements to a data engineer

Technical Skills:

  • SQL knowledge: Intermediate
  • Data visualization: Intermediate (Tableau and Python visualization)
  • Solid understanding of the data processing tools (storage, algorithms, etc.)

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

At Caterpillar we embrace and promote diversity, we encourage our people to be themselves, this is a place where we succeed on merit.

Please do not hesitate to apply if you feel you have the relevant skills and experience for the role.

A valid Swiss work permit or Swiss or EU-25/EFTA citizenship is required for this position.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .