Customer Success Engineer

  • 1plusX AG
  • Zürich, ZH, Switzerland
  • 07/09/2020
Full time Data Science Data Analytics Big Data Data Management Statistics

Job Description

Department

Customer Success


Employment Type

Full-Time


Minimum Experience

Entry-level


1plusX’s mission is to place marketing messages where they have the most impact. We think pinpointed targeting is the key to online marketing success. That’s why we designed a platform to create data insights in order to make online business measurably more successful. 1plusX software ingests data and learns from it in order to make predictions on how customers and future customers behave online.

We are looking for outstanding people! Are you a tech-savvy self-starter, who’s interested in pursuing a technology career in a dynamic team dedicated to driving 1plusX’s success? Do you love working in an international team in a start-up environment? If you are ready for a new challenge then apply now and become part of our mission.
About the role

  • As a Customer Success Engineer, you are a vital member of our Customer Success Team. You are responsible for the post-sales experience of our customers with relevance to working at the intersection of technology and business.
  • You take full ownership of high-impact customer onboarding projects by conducting technical integration workshops, etc.
  • You are responsible for managing multiple enterprise customers through the onboarding process, ongoing management, upselling and rollouts of additional features.
  • You ensure that our customer issues are managed and solved on time.
  • You contribute to the business as a whole by partnering up with our Product and Core Engineering team on customers’ priorities.
  • You work directly with the VP of Customer Success on maximizing customers’ satisfaction and together with the Sales team on maximizing customers’ revenues.

About you

  • You stand out with your hands-on experience (2+ years) with web technologies like JavaScript, AMP, HTTP and REST API.
  • You are familiar with data analytics (mostly SQL, if possible Apache Spark) and with data formats like JSON, CSV or Avro.
  • You master at least one scripting language like Bash and Python and you are familiar with browser technologies like cookies, local storage, etc.
  • You work independently and you find excellent solutions with your pragmatic and winning mindset.
  • You have excellent problem-solving skills and like to communicate with customers.
  • You communicate business fluent in English; any other language is an asset.

Extra credit

  • Working experience in data science, big data or business intelligence projects.
  • Previous experience in customer support for a B2B SaaS company or in a dynamic startup environment.
  • Previous experience in the AdTech or MarTech industry.

What’s in it for you?

  • At 1plusX, we highly value teamwork and we are honest, open, warm and direct with each other.
  • We actively foster diversity and inclusion. Being a part of our growing team means that you will be supported and challenged because we all contribute together to our success.
  • We promise that working with us is fun!

About 1plusX1plusX is an advanced data management and predictive marketing platform. Developed by two ex-Google directors, our solutions leverage the power of artificial intelligence and machine learning enabling digital businesses to unlock the full potential of their data. By connecting information pools across various digital channels and touchpoints, our platform recognizes patterns in user behavior. Within milliseconds, those are transformed into predictions and meaningful customer insights. This is how publishers and marketers can turn anonymous visitors into known audiences boosting the value of their marketing spend. Our international team based in Zurich, Hamburg, Paris, and Singapore is composed of over 30 talents from the international product and engineering scene.
We are an equal opportunity employer. We base our recruitment decisions on qualifications, skills, knowledge, experience and essential business requirements regardless of race, religion, color, gender identity, age, disability status or sexual orientation