Investigator Support Coordinator (6 months)

  • Covance
  • Geneva, Geneve, Switzerland
  • 19/08/2020
Full time Data Science Data Analytics Big Data Data Management Statistics

Job Description

Job Overview:
Are you an experienced Customer Service professionnal looking for a new challenge? Do you want to work for a global organisation with un-parrelled career development opportunities? Do you want to work for a company that helps build a healthier and safer world?
Covance is a global, world-leading Life Sciences Contract Research Organisation that provides dedicated and fully comprehensive laboratory testing and drug development services to the pharmaceutical industry. We strive to make a difference to people’s everyday lives by bringing essential medicines to the market. At our Central Laboratory in Geneva and Mechelen , we are looking to hire for a temporary contract an Investigator Support Coordinator

The main responsabilities are :

  • Responsible for communication and support of investigative sites, including managing incoming and/or outgoing telephone contact.
  • Monitor, track, and resolve requisition holds as assigned by working with sites, project management and data revision personnel.
  • Notify investigator sites, sponsors, and affiliates of laboratory results and exclusion flags as defined in the Statement of Work (SOW).
  • Inform the Team Manager/ Team Supervisor and the Project Manager of any delays.
  • Update the database with appropriate information and informing personnel of additional testing needs. Education/Qualifications:

Minimum education Level required Experience:
High school diploma or equivalent
Familiar with medical terminology
Call center / Customer service experience
Two/four year degree and/or Medical Assistant
Languages - English and German and/or Spanish, Italian, French. Russian or/and Polish are a plus.
Call center / telephone customer support experience
Strong verbal skills
Attention to detail and good organizational skills
Team player
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner