Onboarding Project Manager (Zürich / 100%)

  • Expense Robot
  • Zürich, ZH, Switzerland
  • 08/08/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

Expense Robot is a Swiss FinTech startup that leverages Artificial Intelligence to fully automate all expense- and company credit card processes to save time and money, prevent fraud, increase employee satisfaction and to allow for valuable data insights.

As we are growing very quickly, we are looking for an Onboarding Project Manager who loves to interact with customers to strengthen our Customer Happiness team

Level: Mid-Senior

Start Date: As soon as possible

Tasks

Your responsibilities:

  • You will be responsible for the onboarding process of our mid- and large size customers (incl. key accounts) and will lead the entire project from the moment the Sales team closes the deal until the Go Live date, after which you will hand over the accounts to your colleagues in the Account Management team
  • Lead customer meetings to guide them through the onboarding process
  • Collaborate with the Finance and Engineering team to map and implement customer requirements
  • Develop strategies to improve the onboarding process for efficiency
  • Ensure a clear handover after the Go Live date

Requirements

What we are looking for:

  • Previous work experience (a minimum of 3 years) in a relevant position in consulting, Fintech, finance or accounting
  • Native German speaker (Swiss German preferred) with fluent English skills. Additional languages are a plus
  • Highly structured with great project management skills
  • Initiative taker and team player
  • Problem-solving mindset, pragmatic and comfortable with fast-changing situations

Working at a startup means that you will be challenged constantly; You are able to multitask and know how to prioritize your tasks to achieve the best possible outcome together with your colleagues in Customer Happiness and other teams.

Benefits

What you can look forward to:

  • FinTech startup atmosphere with a young team and an amazing company culture
  • A highly engaging and fast-pacing work environment where you make an impact on the product we build
  • Incredibly nice colleagues, free coffee and snacks
  • Flexible working hours
  • Competitive salary

Expense Robot is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Please send us your complete application to rachel .cao(at)expense-robot .com with:

  • CV
  • A short explanation why you would like to join Expense Robot
  • Additional links/information to any projects you are proud to share