Head of Customer Success Airports (VP) 100%

  • Xovis AG
  • Zollikofen, Bern, Switzerland
  • 13/05/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

As the world’s leading technology company in people flow, Xovis is redefining the way how physical spaces are managed. Through our own innovative sensor technology (3D in combination with machine learning) that transforms real-time passenger movement into data, we deliver the foundation for managing people flow. With our unique capabilities, the Airports Business Unit is proud to serve over 78 international airports and more than 200 big players in the retail industry with a consistent growth trajectory. The key to our success are our 100 Xovisionaries who are based in our HQ in Zollikofen (Berne) and in our satellite offices in Boston (USA) and Shanghai (China).


  • Responsible for defining the future Customer Success strategy and focus areas
  • Driving the Customer Success initiatives, ensuring our customers get the maximum value out of our solution
  • Unlock deep selling opportunities with existing customers and meet the associated revenue targets
  • Manage your own group of accounts
  • Guiding a team of around 5 Xovisionaries
  • Align Customer Success with our satellite offices, ensuring a consistent global approach


  • Bachelor’s Degree in business management, information systems, airline/airport management or another related field
  • 6-10 years international work experience, preferably in a technology-related field and/or in a commercial function; prior aviation experience is a plus
  • Proven track record in leading teams and meeting sales targets
  • Good command of English (C1) is a must, every additional language (especially German) is a plus
  • Outgoing personality, who is used to work independently in a fast-growth and fast-paced environment
  • Willingness to travel 20-40% of the time - sometimes at short notice

Do you have any questions? Please contact Karin Garcia, Human Resources: +41 32 342 04 70