Field Operation Engineer

  • Dathena
  • Geneva, Geneve, Switzerland
  • 06/11/2019
Full time Data Science Data Analytics Big Data Statistics

Job Description

Dathena is a Swiss and Singaporean company developing data governance software based on machine learning an artificial intelligence. Dathena is the most complete and accurate data governance platform, and is the only solution to easily classify and manage data with this level of accuracy while helping companies to comply with regulations.
Using cutting edge machine learning technology Dathena sift through all of unstructured data, allowing to regain full control on company’s information. The velocity and density of information in digital business has significant business benefits due to the insights it creates. However, it exposes new risks on how to protect this data and new privacy challenges to guide its appropriate use.
Digital business requires a new view on security and privacy, one that is driven by the level of risk appetite and enablement of business and technology strategy.
RoleThis position is part of the Sales and Operations Team, responsible for providing clients with the guidance and support needed throughout the full lifecycle of our solution’s implementation to ensure the successful and most effective use of Dathena’s products.
How you'll be doing this

  • Become a trusted expert in Dathena products to provide effective operational guidance
  • Oversee client service requests acting as a service delivery and escalation manager
  • Act as our clients’ go-to person for troubleshooting technical issues
  • Channel field feedback to Dathena's R&D team
  • Develop best practice recommendations for Dathena teams based on operational experience

Key metrics

  • Deployment and Implementation duration
  • Issue resolution speed
  • Client satisfaction

What you bring to the team

  • 2+ years of experience in System Administrator, System Engineer, DevOps, or similar
  • Good knowledge of Linux based OS using their command line interface (RHEL, CentOS, Ubuntu, Debian, ...)
  • Prior experience with databases and software stacks (PostgreSQL, Docker, Java applications, ...)
  • Appreciated knowledge in using query languages such as SQL
  • Appreciated knowledge of networking (ip, routes, bonding, lacp, ...)
  • Appreciated knowledge with firewall, routers, and switches (HP, Cisco, Juniper, ...)

Soft Skills

  • Fluent in English and French; German is a plus
  • This position is client facing and requires good communication, oral and written
  • Comfortable managing technical conversations with technical and non-technical stakeholders

Working conditionsAs a critical link between the client and Dathena, you must fully embrace the team spirit of a young and innovative start-up.