IT Analyst

  • Thermo Fisher Scientific
  • Ecublens, VD, Switzerland
  • 13/09/2019
Full time Data Science Data Analytics Big Data Statistics

Job Description

Job Description

The IT Analyst will support local end-users and provide services to the Thermo Fisher location in Weil am Rhein. S/he will install, configure and administer local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. They will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:

  • Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
  • Protect data, system security and data privacy
  • Assist with IT projects and roll-outs
  • Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)
  • Keep IT management up to date on progress and occurrence of any issues at supported sites
  • Provide agreed IT services for one or more sites
  • Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
  • Participate in quality solution and improvement processes to resolve common user requests and issues
  • Assist with any infrastructure changes to improve performance, cost, or functionality
  • Escalate problems as necessary
  • Participate in site compliance, especially with regard to IT directives, policies and initiatives
  • Assist the local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation