Remote Diagnostic Service Engineer 80-100%

  • ABB
  • Dättwil, Baden, Switzerland
  • 09/07/2019
Full time Data Science Data Engineering Data Analytics Big Data Data Management Statistics Software Engineering

Job Description

We are looking to appoint a Project Engineer for remote diagnostic services (RDS). Combining the aspects of cyber security, remote connectivity and advanced remote monitoring, our technical support services are used by customers around the world. In this role, you will be the key point of contact for remote diagnostic services, focusing mainly on large drive systems. Do your credentials include well-developed organizational and multitasking skills as well as the ability to work independently in a fast-paced environment? This is your opportunity to make a genuine difference to our business and develop your own career at the same time. Let’s write the future. Together.


  • Perform remote diagnostic services for our customers and provide high-end technical support within the service as well as cross department
  • Collect and analyze data and generate reports for remote diagnostic services in order to ensure uninterrupted operations at customer sites
  • Follow up and track recommended actions with customers and within ABB departments focused on delivering best-in-class services
  • Set up the configuration of remote diagnostic services, in addition to updating and maintaining Service and Installed Base database (related to remote connectivity)
  • Assist in the development, documentation, and optimization of ABB service operations processes and help to refine and evolve service offering to best meet customer needs
  • Support Service Product Development and Sales teams in order to maintain the existing service business and generate opportunities to further grow and expand


  • B.Sc/M.Sc in Electrical Engineering, Software Engineering, or equivalent (graduates welcome)
  • High degree of proficiency in using MS office and Windows OS environment
  • Software and web development skills are desirable (C#, JavaScript, Angular, Python etc.)
  • Self-starting abilities and excellent organizational skills as well as drive and integrity
  • Fluent command of English; German and/ or Spanish would be an asset

Additional information

ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented introduction program, you will be given the opportunity to acquire the confidence needed to work independently as well as be a constructive member of an inclusive team within your assigned area. ABB is also able to provide a wealth of opportunity for personal development once you have completed your introduction period, the aim being to assist you in attaining your career goals. Personalized development programs with targeted training measures will help you to enhance your skills on a continuous basis.

Interested in joining our team? If so, we look forward to receiving your full application (motivation letter, CV, references) only via our online careers tool. A better world begins with you at

ABB Switzerland Ltd
Sarah Papapoulios
Talent Partner
Telefon +41 79 794 08 89

Location: Baden-Dättwil,Aargau,Switzerland
Business Line: Process Industries
Publication Start Date: 10.06.2019
Job Function: Design and Engineering
Publication ID: CH68919292_E2