Customer Success Manager (ML Software- Automotive, Energy, Aerospace)
- Neural Concept
- Lausanne, VD, Switzerland
- 27/11/2024
Job Description
Customer Success Manager (ML Software- Automotive, Energy, Aerospace)
Our mission is to work closely with our customers and solve their most complex engineering challenges. We are a team of passionate, authentic, and goal-driven individuals who enjoy working together. We are committed to providing a supportive and welcoming work environment where everyone can thrive.
This position uniquely combines technical expertise with business acumen in the exciting field of Machine Learning.
What you will do
We’re looking for an engineer with a passion for sales— a professional who combines technical expertise with a talent for building customer relationships in a dynamic, commercial role. This position uniquely combines technical expertise with business acumen in the exciting field of Machine Learning. Join us in making a profound impact by guiding customers toward transformative business success, working with leading engineering companies across Europe and Asia.
You will develop towards these goals:
- You will identify and develop new business opportunities
- You will be a strategic partner for your customers and enable them to scale
- You will ensure a high level of customer satisfaction
- You will work closely with internal teams to meet business objectives
Who you are
- You hold a Master’s or PhD in Engineering, Computer Science, Math or Physics (strict requirement: we will not consider applications without an engineering background)
- You have business confidence, entrepreneurial spirit, and high energy
- You have experience in customer-facing roles, sales or managing key accounts
- You are familiar with CAD/CAE software
- You have a good understanding of Machine Learning and AI
- You are committed to a high level of professionalism and ethics
- You are fluent in both spoken and written English
What you will get
- A competitive salary and generous equity compensation plan - we are growing fast and want our employees to benefit from our growth
- Possibility to work remotely while still meeting your colleagues regularly at the office or during team events
- Work with people who care about you - we support each other and care about you so that you can shine
- Work with a world-class technology team - our engineers are top-notch. We aim for excellence!
- A stimulating environment where you can learn and grow professionally quickly
- The opportunity to contribute to the future of engineering and be part of a company with global ambitions - we believe that our product will change the future of many industries.
And important
Please keep in mind that you do not need to tick all the boxes to . We value people with passion & creativity and offer plenty of space to learn and grow at our company.
Possible locations: Zurich, Munich
Travelling: We desire to be close to our customers and meet them regularly. This position might require up to 30% travelling to customer locations in Europe or Asia.
Customer Success Manager (ML Software- Automotive, Energy, Aerospace)
This position uniquely combines technical expertise with business acumen in the exciting field of Machine Learning.
We aim to recruit talents who identify with Neural Concept's culture and values, and who are excited of solving our customers challenges.
Our hiring process consists of the following phases:
Application
We will review your application and get back to you as soon as possible.
Culture interview
In this 30-45 online minutes interview, we will get to know you, understand what is important for you and introduce the company.
Technical interviews
This stage consists of several interviews. Depending on the position, it will include a code challenge, a home project and/or an online technical interview.
Assessment day
It is important for us to meet you in person. The final phase is the assessment day which is on-premises and lasts around 3 hours. You will meet your future colleagues, have a technical and people discussion.
Offer
We believe you will be a great fit to our team and would look forward to having you. We will give you a call to explain our offer and answer your questions.
Neural Concept uses Deep Learning to provide industrial companies with lightning fast numerical simulations and radically innovative designs. Where traditional physical solvers would take days or weeks to evaluate a single design, our neural network-based predictive models allow engineers to test and optimize design ideas in real time. We believe that this technology will change forever how engineers design and shape tomorrow’s world. The company was founded in 2018 in a top-notch AI lab at EPFL, Switzerland, and more than 50 industrial projects have been successfully completed with the Shape platform since then. It is 20+ employees strong and has already established solid and fast growing revenues. Neural Concept is backed by Venture-Capital investors who share our ambition about establishing our position as market leaders.